Shipping & Delivery
Yes. We offer nationwide delivery across Pakistan.
Yes. International shipping is available for selected countries.
How long does delivery take?
Pakistan
- 2–5 working days
International
- 7–14 working days (depending on destination and customs)
Once your order is dispatched, you’ll receive a tracking number via SMS, WhatsApp, or email.
Shipping charges are calculated during checkout based on your delivery location.
Returns & Refunds
We accept returns only for items that are damaged, defective, or incorrectly delivered. Please contact us within 48 hours of receiving your order.
Yes. Exchanges are available for eligible items that are unused, unwashed, unworn, and returned with their original tags and packaging, subject to stock availability.
Items purchased on sale or during promotions are not eligible for return or exchange unless they are damaged, defective, or incorrect.
Contact our customer support with your order number, clear photos of the product, and a brief description of the issue. Our team will review your request and assist you with the next steps.
Once your returned item has been inspected and approved, your refund (if applicable) will be processed within 7–10 business days using the original payment method.
Payments
Available payment methods are displayed during checkout and may include bank transfer, card payment, or Cash on Delivery where available.
Cash on Delivery may be available for selected orders and locations. Any applicable conditions or charges will be shown during checkout.
Yes. Payments are processed through secure payment services designed to protect your personal and transaction information.
Please try again, use another payment method, or contact your bank. You may also contact Naqshia customer support for assistance.
Yes. Once your payment is successfully verified, you will receive confirmation through email, SMS, or WhatsApp.
Orders
Browse our collections, select your preferred product and size, add it to your cart, and proceed to checkout.
No. You can place an order as a guest, although creating an account makes order tracking easier.
Order details may be changed before processing or dispatch. Please contact us as soon as possible.
Orders can be cancelled before dispatch. Once an order has been shipped, cancellation may not be possible.
You will receive an order confirmation by email, SMS, or WhatsApp after successfully placing your order.