At Naqshia, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, we’re here to help.
Please read our Refund & Returns Policy carefully before placing your order.
Returns & Exchanges
You may request a return or exchange if:
- You received the wrong item.
- The product is damaged or defective upon delivery.
- The item has a manufacturing defect.
Return requests must be submitted within 48 hours of receiving your parcel.
Eligibility
To qualify for a return or exchange:
- The item must be unused and unwashed.
- All original tags and labels must be attached.
- The product must be returned in its original packaging.
- The item should be free from perfume, stains, or signs of wear.
Products that do not meet these conditions may not be accepted.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Sale or Clearance items
- Customized or Made-to-Order products
- Gift Cards
- Products damaged due to misuse or improper handling
Refund Policy
Refunds are only applicable in the following situations:
- The ordered item is unavailable after payment.
- A damaged or incorrect item cannot be replaced.
- Your order is cancelled by Naqshia.
Approved refunds will be processed through the original payment method or via bank transfer within 7–10 business days after approval. Shipping charges are non-refundable unless the error was caused by Naqshia.
Exchange Process
To request an exchange:
- Contact our Customer Support within 48 hours of delivery.
- Provide:
- Order Number
- Reason for exchange
- Clear photos of the product (if damaged or incorrect)
- Our team will review your request and guide you through the return process.
Once the returned item passes our quality inspection, the replacement product will be dispatched.
Return Shipping
- If the return is due to a damaged, defective, or incorrect item, Naqshia will bear the return shipping cost.
- For exchanges requested due to size, color, or customer preference (if accepted), the customer is responsible for return shipping charges.
Order Cancellation
Orders may be cancelled before dispatch.
Once an order has been shipped, it cannot be cancelled and our Return & Exchange Policy will apply.
Important Notes
- Product colors may vary slightly due to screen settings and lighting conditions.
- Minor variations in embroidery, print placement, or fabric texture are part of the manufacturing process and are not considered defects.
- Naqshia reserves the right to decline any return request that does not meet the above conditions.
Need Assistance?
If you have any questions regarding returns, refunds, or exchanges, please contact our Customer Support team.
Email: info@naqshia.com
Phone / WhatsApp: +92 321 441 8715
Our support team will respond as quickly as possible to assist you.